At Milo Vibe, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a simple return and refund process.
1. Eligibility for Return
You may request a return within 1–3 days of receiving your order. To be eligible, items must be:
- Unused and unworn
- In their original condition
- Returned with all tags and packaging intact
Items that show signs of wear, damage, or are returned without proper packaging may not be accepted.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order details and reason for return. Our team will guide you through the next steps.
3. Refund Process
Once your returned item is received and inspected, we will confirm the approval of your refund. Refunds will be processed in the original payment method, which is cash on delivery. You will receive a confirmation from our team regarding the refund status.
4. Non-Returnable Items
For hygiene and safety reasons, certain items such as undergarments or personal accessories may not be eligible for return. This will be clearly mentioned on the product page when applicable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 1–3 days of delivery at [email protected]. We will arrange for a replacement or full refund after verifying the issue.
6. Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us at [email protected]. We’re here to help.